HIE Participant FAQs

MHAX is working to improve to healthcare through both interoperability and transformative data analytics. This nationwide exchange allows connected physicians and hospitals to share patient information while employing powerful analytic reports designed to help improve clinical outcomes, reduce inefficiencies, and positively impact patient safety.

What is Health Information Exchange (HIE)?

HIE is the electronic exchange of clinical information among healthcare organizations. This exchange of patient clinical data allows physicians, nurses, and other healthcare providers to securely and efficiently access patients’ health records.

Why is health information exchange important?

HIE allows healthcare providers to quickly access their patients’ data across disparate health care systems, reducing treatment delays and enhancing clinical decision making. Additionally, HIE improves patient care coordination and transitions of care by allowing healthcare professionals to access their patients’ most recent test results, procedures, diagnosis, medications, allergies, and more.

What patient data comes into an HIE?

Patient data received by the HIE may include: a list of facilities where the patient was seen, admit and discharge dates, lab results, procedures and diagnoses, current and past medications, allergies, chief complaint, visit notes, operation notes, and the patients’ primary care providers.

Will MHAX connect with other HIEs?

MHAX connects with other HIEs across the nation. MHAX also connects with public health agencies, federal agencies such as the Veteran’s Administration, national lab companies, and prescription monitoring programs.

How will MHAX help the nation connect for better care?

Physicians and other clinicians can securely share critical patient information at the point of care, supporting improved care quality and better patient health outcomes. Patients can easily view their medical information from participating providers on one secure patient portal. Physicians and other clinicians can more easily meet quality reporting obligations under the emerging performance and value-based payment systems adopted by federal and commercial health plans.

How do we know MHAX will work?

The proven HIE technology is already successfully operating in Kansas, Connecticut, Georgia, Missouri, New Jersey, and South Carolina. This is a “turnkey” HIE.

Will patients have to participate in MHAX? Will they have to pay?

Patients can choose to opt out of including their personal health information in MHAX. There is no charge for patients to participate in MHAX.

For patients who authenticate their MHAX information through the patient portal, there is a nominal one-time charge from the MHAX help desk. There is no charge for patients who authenticate at a participating provider’s office or facility.

How can I exchange health information?

To receive more information regarding the exchange of health information, please contact MHAX at 800.xxx.xxxx.